Strengthening Communication and Building Partnerships with Family Caregivers

Through developing skills, tools, tips and practice time, this training series hopes to enhance the communication skills of DCWs with family members, thereby increasing everyone’s satisfaction and comfort level. These four one-hour modules include practice scenarios, video clips, activity worksheets, and detailed directions for trainers. 

Download And Extraction Instruction For Modules 1 - 4 

Please review instructions for downloading as training modules require an extraction step. 


Module 1 -- Building a Sense of Mutual Respect and Trust with Family Members

The goal of this module is to help the direct care worker communicate efficiently and effectively with the family members of patients in your care. 

 

Module 2 -- Explaining Your Role to Family Members and Clarifying Expectations 

The goal of this module is to help the direct care worker explain appropriate aspects of their caregiver role and help family members develop clear and realistic expectations.

 

Module 3 -- Understanding and Responding to Emotional Reactions of Family Members

The goal of this module is to help the direct care worker understand and respond to the emotional reactions they will experience from family members.


Module 4 -- Understanding and Responding to Family Members When They Are Angry

The goal of this module is to help the direct care worker understand and respond to family members when they are angry.