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Strengthening Communication and Building Partnerships with Family Caregivers
Through developing skills, tools, tips and practice time, this training series hopes to enhance the communication skills of DCWs with family members, thereby increasing everyone’s satisfaction and comfort level. These four one-hour modules include practice scenarios, video clips, activity worksheets, and detailed directions for trainers.
The goal of this module is to help the direct care worker communicate efficiently and effectively with the family members of patients in your care.
The goal of this module is to help the direct care worker explain appropriate aspects of their caregiver role and help family members develop clear and realistic expectations.
The goal of this module is to help the direct care worker understand and respond to the emotional reactions they will experience from family members.
The goal of this module is to help the direct care worker understand and respond to family members when they are angry.