The Buzz

The Better Care Playbook is a resource that helps the complex care field find promising approaches to better care for people with complex health and social needs. To ensure the Playbook is highlighting the right information for you, take the survey.

This Better Care Playbook blog features insights from interviews with more than 50 leaders in the field, each who share their perspectives on balancing margin versus mission tensions in complex care.

The Better Care Playbook is continually being updated to better meet users’ needs, and several exciting changes are coming this fall. As they continue to refine their approach, they want to hear from you. Take the survey.

Community health workers (CHWs) are health professionals who connect the communities they serve with needed health and social services. The Better Care Playbook curated this diverse set of recent resources for health care organizations interested in developing and expanding CHW programs.

COVID-19 is shining a light on the lack of coordination between Medicare and Medicaid, and is uncovering new opportunities to better serve dually eligible populations. Read TSF Board Member Melanie Bella’s blog post in the Better Care Playbook.

Health care stakeholders are changing how they operate to confront coronavirus (COVID-19). As new policies emerge, the Better Care Playbook has created a resource center to curate federal guidance aimed at addressing COVID-19 for people with complex care needs.

A webinar on the Better Care Playbook unpacks how two health care innovators are successfully engaging their communities and using consumer insights to rethink service delivery.

How can services that address social needs be integrated into clinical care? A new report from the National Academies of Science, Engineering, and Medicine identifies current approaches and recommendations to expand social care in health care delivery. Read the related blog post.

A new model in Memphis, Tenn., reduced emergency department visits nearly 70 percent and saved the health system more than $7 million by fostering secure and genuine connections between patients and providers.

What are special needs plans (SNPs)? Who do they help? A new primer on the Better Care Playbook explores the three different types of SNPs and the populations each serve.

Read a Better Care Playbook blog post from Anne Tumlinson on the importance for health plans to cover non-medical services and coordinate resources to help individuals and families manage their care.

Do you know the four fundamental components of helping people with complex care needs? One complex care hospitalist program highlighted in the Better Care Playbook aims to address these and more.

A new video series from the Institute for Healthcare Improvement/Center for Consumer Engagement in Health Innovation explores the transformation of care for people with involved disabilities.