Linkage Lab Initiative

The Affordable Care Act and other policy actions have changed the landscape for delivering services to older adults and persons with disabilities. Community-based organizations (CBOs) can play a central role in integrating long-term services and supports with the health care sector for these populations.

The Linkage Lab is an organizational development program for leadership and management teams from selected California CBOs. Its goal is to prepare CBOs seeking to deliver care coordination services for effective partnership with health care entities (e.g., health plans, hospitals) through structured management education and on-site technical assistance.

Results from First Cohort

Six CBOs participated in the first Linkage Lab cohort in 2013 – 2014.  By the end of the program, these CBOs effectively negotiated 27 contracts with 17 health care entities, creating over 16,000 care coordination slots serving older adults and people with disabilities.

  • Watch a webinar on overall results of the Linkage Lab Program


Online Resources and Tools

In partnership with the Health Foundation of Western and Central New York, we developed a series of online training resources for community-based organizations to build their business acumen.  Also, the CBO Toolkit includes resources to help community-based organizations value and price their services for partnerships with health payers.