December 16, 2021

What do older adults think about telehealth?

An Associated Press-NORC Center for Public Affairs Research (AP-NORC) poll finds that preferences for telehealth vary based on age, race and ethnicity, education, and income. Appointment availability and avoiding COVID-19 are top reasons respondents chose telehealth, but many older adults, especially people of color, have concerns related to access and quality.

“The expanded use of telehealth provides a tremendous opportunity to rethink how we provide health care through the lens of equity and inclusion,” said Dr. Sarita A. Mohanty, President & CEO of The SCAN Foundation. “Older adults see telehealth as a faster, more convenient, and in some cases more affordable way to access care. Addressing their concerns about access to technology and quality of care could go a long way to expanding its use even further.”

Read the related Associated Press coverage.

Graphs depicting most nonwhite adults concerns about using telehealth