Measuring What Matters to Older Adults
Coordinating care to be person-centered
Older adults who live with chronic health conditions often require treatments managed by different doctors, which can seem complicated and disjointed. This can lead to people feeling frustrated and often dissatisfied.
Our health care system is beginning to shift from paying for volume of services to value of care. Measuring value based on a person’s life goals, and then aligning care to meet these goals, is key to transforming care delivery.
Join the discussion at #HealthCareQuality.
Linking health care and quality of life
Measuring whether care helps people do what they want
When treating complex conditions, the health care system typically measures progress by counting processes and clinical outcomes. These kinds of measures alone don’t provide an understanding of how care is contributing to a person’s quality of life.
For example, measuring medication compliance could be problematic for an older adult who can’t get to the pharmacy. Similarly, adhering to a written care plan could be hard for a person who needs a translator to understand her doctor’s instructions.
That’s why national health care organizations are creating measurement systems that support the goals of people with complex health and social needs.
The 4 Essential Attributes of better care
The SCAN Foundation identified four Essential Attributes to guide efforts to transform care and develop quality measures that capture people’s goals, preferences, and desired outcomes.
Ultimately, the goal of high-quality care is for individuals to live their lives with services and supports that reflect their values and preferences in a setting that respects and supports their choices and decisions.
Learn more about the Essential Attributes.