Business Case for Person-Centered Care

Older adults with chronic health conditions and daily living challenges often need support from a variety of providers to live well in the place they call home.  To achieve this vision, health care systems must be redesigned to place the person needing support in the center of the care experience. This is called person-centered care.  

Systems that champion person-centered care measure success by things that matter most to people, such as how they are living every day with complex needs and their ability to achieve individual goals.

Join the discussion on social media at #PersonCenteredCare.





Making the Business Case

Person-centered care works for older adults with chronic health conditions and daily living needs, but how does it apply to health care organizations?  Is it financially sustainable?  These two reports show how person-centered care can result in fewer hospitalizations and emergency room visits while increasing one’s quality of life.

  • Business Case for Person-Centered Care: In Today's Health Care Environment, the Business Case Is Stronger than Ever (Issue Brief, June 2016)
  • Business Case for Person-Centered Care (Full Report, June 2016)




Return on Investment Calculator

Making the business case for new models of care requires a comprehensive financial analysis that includes a return on investment (ROI). The TSF ROI Calculator is designed to help health care organizations develop and operate person-centered care models that serve high-need older adults.

[For a different ROI Calculator specifically designed for partnerships addressing the social determinants of health, click here.]

Watch a tutorial on using the TSF ROI Calculator below, and access the calculator and instructions, inserting your own numbers and information to see how person-centered care works for you.  A version with an example scenario is also available.