LifePlans, Inc: Satisfaction with Long-Term Services and Supports Across the Continuum of Care
This paper provides new information about how satisfied individuals were with the quality of the care that they received from specific providers across the continuum of care and over time.
By using data collected from a sample of private long-term care (LTC) insurance policyholders, researchers examined issues of quality and satisfaction independent from cost constraints. The presence of LTC insurance, which generally covers all of the costs of home care and assisted living care and about 70% of nursing home care, minimizes or neutralizes the effects of cost on satisfaction levels for this sample. Researchers also identified the factors associated with varying evaluations of quality, and determined whether and how these changed over time.