Perspectives: Caregiver Skills, Emotional Bond, and Safety Are Keys to Satisfaction with Long-Term Care


When it comes to aging with dignity and independence, the enduring dilemma of how people and society should pay for needed long-term care services often grabs the spotlight. But when money is not a primary focus, what are the most important elements to determine whether people are satisfied with the care they receive? The experts at LifePlans Inc. examined satisfaction with care over time for people who needed daily help and were getting it through a long-term care insurance benefit.

Date Updated: 09/16/2013

People are most concerned about the skillset of the caregiver, trust matters a lot, and satisfaction varies based on the presence of other caregivers. Generally people connect satisfaction with the technical abilities of their caregiver. These are basic people skills, which include effective verbal and written communication, being observant, and the ability to follow rules and protocol. These skills are critical to providing assistance with daily activities, such as taking medications, cooking, dressing, and bathing.

Related Infographic:

People in Long-Term Care Settings Become Less Satisfied with Care Over Time

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High quality, cost effective health care delivery is all about targeting – the right care, by the right provider, at the right time, in the right place, and for the right cost. It sounds straightforward, almost easy. The challenge to getting it right is understanding the range of variables in a person’s life that drive health care use and costs. Find out more in this week’s Perspectives.

Chances are you know and love an older person with needs. Maybe it’s that neighbor of yours whose trash cans you help bring in once a week. Perhaps it’s your grandparent or even a parent who needs help understanding the bills or getting the groceries up the stairs. The reality is the population of older adults in this country is growing rapidly due in large part to the aging of baby boomers – a demographic shift that affects us all. Advancements in health care and technology have also spurred this phenomenon, yet we know that a longer life also brings a greater likelihood of facing multiple chronic health conditions and possibly needing help with everyday activities.

In this Perspectives, Dr. Chernof reflects on the Foundation’s presence at the 2012 American Society on Aging Conference and how improving long-term care in California will require the long-term strategies and dedication of a social movement.