Perspectives: Caregiver Skills, Emotional Bond, and Safety Are Keys to Satisfaction with Long-Term Care

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When it comes to aging with dignity and independence, the enduring dilemma of how people and society should pay for needed long-term care services often grabs the spotlight. But when money is not a primary focus, what are the most important elements to determine whether people are satisfied with the care they receive? The experts at LifePlans Inc. examined satisfaction with care over time for people who needed daily help and were getting it through a long-term care insurance benefit.

Date Updated: 09/16/2013

People are most concerned about the skillset of the caregiver, trust matters a lot, and satisfaction varies based on the presence of other caregivers. Generally people connect satisfaction with the technical abilities of their caregiver. These are basic people skills, which include effective verbal and written communication, being observant, and the ability to follow rules and protocol. These skills are critical to providing assistance with daily activities, such as taking medications, cooking, dressing, and bathing.

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People in Long-Term Care Settings Become Less Satisfied with Care Over Time

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High quality, cost effective health care delivery is all about targeting – the right care, by the right provider, at the right time, in the right place, and for the right cost. It sounds straightforward, almost easy. The challenge to getting it right is understanding the range of variables in a person’s life that drive health care use and costs. Find out more in this week’s Perspectives.

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